Frequently Asked Questions
Everything you need to know about your Willow Park experience.
Do you offer local delivery and what are the rates?
Yes, we offer local delivery within the city limits. Rates are calculated at checkout based on your distance from our main cellar, with complimentary delivery available on orders over $200.
Can I order online and pick up my purchase in-store?
Absolutely. During checkout, select the 'In-Store Pickup' option. You will receive a notification email as soon as your order is packed and ready for collection at our service desk.
What is your return policy for corked or spoiled wine?
We stand by the quality of our products. If you believe a bottle is corked or flawed, please return it to our store with at least 75% of the contents remaining and your original receipt for an exchange or credit.
Do I need to provide identification upon delivery?
Yes. By law, all deliveries containing alcohol require a signature from an individual who is 18 years of age or older. Valid government-issued photo ID must be presented to the courier.
Do you offer gift wrapping or personalized notes?
We specialize in gifting. You can select from various gift box options and include a personalized message in the 'Gift Notes' section during the checkout process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and Google Pay for a seamless checkout.