Returns & Exchanges

At Willow Park Wines & Spirits, we strive for excellence in every bottle; however, if you receive a defective product or an incorrect order, we offer a 30-day window for returns and exchanges with a valid receipt.

Return Process

• 1.
  Verify Eligibility

  Ensure the product is in its original condition, unopened, and accompanied by the original sales receipt or order confirmation email.

• 2.
  Contact Customer Care

  Reach out to our team via email or phone to report issues such as corked wine, breakage during transit, or incorrect items received.

• 3.
  Return to Store

  Bring the item to our main retail location or follow the provided instructions for scheduling a secure courier pickup for online orders.

• 4.
  Receive Refund or Exchange

  Once the product is inspected by our sommelier team, we will process a full refund to your original payment method or provide a suitable replacement.